Política de envío

Shipping Policy of Adara Collections

General Shipping Information

  1. Shipping Zones: We ship within Puerto Rico, the United States, and to most international countries.
  2. Processing Time: Order processing time is approximately 4 business days. Please note that orders will not be processed on weekends or holidays.
  3. Peak Seasons: During peak seasons, shipments may take between 5 to 7 business days.
  4. Shipping Costs: Shipping costs are calculated based on the weight and destination of the package. Details of shipping costs will be provided during the online checkout process.
  5. Shipping Methods: We offer different shipping options, including USPS, standard or express method, among others.
  6. Shipment Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package.

Shipping Addresses

  1. Shipping Address: It is the customer's responsibility to provide the correct and complete shipping address at the time of placing the order. Adara Collections is not responsible for packages sent to incorrect or incomplete addresses provided by the customer. If the package is returned due to an incomplete or incorrect address, the customer must pay the shipping cost.
  2. Change of Shipping Address: If you need to change the shipping address, contact us immediately through shopadaracollections.com; we will do our best to update the address before the order is shipped.

Deliveries

  1. Successful Delivery: We strive to ensure that your order is delivered safely and in a timely manner. However, Adara Collections is not responsible for delivery delays that are outside our control, such as weather issues, customs delays, or other logistical issues.
  2. Failed Delivery: In the event that delivery cannot be made due to the absence of the recipient, the package will be returned to our facilities. Additional fees will apply to reship the package plus the shipping cost.

Returns and Exchanges Policy

To obtain information about our returns and exchanges policy, please consult our Return Policy page on our website.