Política de reembolso
Return & Refund Policy
At Adara Collections, we strive to ensure that our customers are satisfied with their purchases. We offer returns, exchanges, and store credit subject to the following conditions.
Returns
- Return Period: Returns must be requested within 3 days of receiving or buy your order. Returns requested after this period will not be accepted.
- Return Conditions: To be eligible for a return, all apparel and accessories must be in their original condition, unworn, unused, unwashed, and with all original tags and packaging intact. Items must also be free from stains, makeup, deodorant, perfume, odors, or any signs of wear.
- Return Process: To initiate a return, please contact our customer service team at shopadaracollections@gmail.com. Please include your order number, proof of purchase, and reason for the return. We will provide you with instructions on how to proceed with your return.
- Return Shipping Costs: Customers are responsible for all return shipping costs. Adara Collections is not responsible for return packages that are lost or damaged in transit.
Refunds, Exchanges & Store Credit
- Refund Policy: If your return is approved, you may choose to exchange the item or receive store credit. Adara Collections does not issue monetary refunds to the original payment method.
- Original Shipping Charges: Original shipping charges are non-refundable unless the return is the result of an error made by Adara Collections.
- Store Credit: Approved store credit will be issued for the value of the returned merchandise only and will not include original shipping charges.
Exceptions / Final Sale Items
The following items are not eligible for return, exchange, or store credit:
- Personalized or custom-made items.
- Items that have been worn, used, washed, altered, damaged, or are not in their original condition.
- Earrings, ear cuffs, pierced-ear jewelry, and intimate clothing for hygiene and sanitary reasons.
- Items marked as Final Sale.
- Gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at shopadaracollections@gmail.com and include your order number and photos of the item. We will review the issue and provide the appropriate resolution.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at shopadaracollections@gmail.com. We will be happy to assist you.